BobFlow Terms of Use

1. Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of BobFlow, including our websites, web application, software, features, content, functionality, and related services (collectively, the “Service”).

The Service is operated by bobflow.com (“BobFlow,” “we,” “us,” or “our”).

By accessing or using the Service, creating an account, purchasing a subscription, clicking to accept these Terms, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not access or use the Service.

2. Our Service

BobFlow provides web-based software, tools, features, and related services for business and professional use.

We may add, modify, limit, suspend, or discontinue any part of the Service at any time. Your purchase or use of the Service is not dependent on our delivery of any future feature, integration, release, enhancement, or functionality.

We do not provide any uptime commitment, service level agreement, enterprise support commitment, or similar availability guarantee unless we separately agree to one in a written agreement signed by us.

3. Eligibility and Authority

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements.

If you access or use the Service on behalf of an agency, employer, business, or other organization, you represent and warrant that you have authority to bind that agency, employer, business, or organization to these Terms. In that case, “you” and “your” refer to both you individually and the organization you represent.

4. Account Registration and Administration

To use certain features of the Service, you may need to create an account. You agree to provide accurate, current, and complete information and to keep that information updated.

An account may include one or more users with different roles, permissions, or access levels. You are responsible for managing users, permissions, account settings, and all activity under your account, including activity by users you invite or authorize.

Any action taken by an account owner, administrator, staff member, or other authorized user within an account will be treated as authorized by the account owner. This may include actions involving account settings, users, billing, Customer Data, and access permissions.

You are responsible for maintaining the confidentiality of your login credentials. You must not share your account credentials with any other person. You agree to notify us promptly if you believe your account has been compromised or used without authorization.

We may require identity, ownership, payment, or authorization verification before granting, restoring, transferring, modifying, or disclosing access to any account, subscription, or Customer Data.

5. Subscriptions, Billing, and Payment

The Service may be offered on a paid subscription basis. Subscription fees may depend on the plan selected, number of users or seats, features, usage, or other factors described at the time of purchase.

By purchasing a subscription, you authorize us or our third-party payment processor to charge your payment method for subscription fees, applicable taxes, and any other charges associated with your selected plan.

Unless otherwise stated at the time of purchase:

• Subscriptions renew automatically on a recurring basis;
• Fees are charged in advance;
• You are responsible for keeping payment information accurate and up to date;
• Adding users, seats, features, or plan upgrades may result in additional charges;
• Removing users, seats, or features may not reduce fees until the next billing period;
• Failure to pay may result in suspension, restriction, or termination of access to the Service; and
• Fees are non-refundable except where required by law or expressly stated by us in writing.

If you cancel a subscription, your subscription will remain active until the end of the then-current billing period unless otherwise stated. We do not provide refunds or credits for partial billing periods, unused seats, downgrades, or unused features, except where required by law or expressly stated by us in writing.

We may change subscription prices, plans, features, or billing terms from time to time. If a change materially affects an existing paid subscription, we will make reasonable efforts to provide notice before the change takes effect.

6. Trials, Promotions, and Beta Features

We may offer free trials, free plans, promotional access, discounts, beta features, pilot features, preview features, or limited-release features from time to time. We may modify, limit, suspend, or end these offerings at any time, with or without notice.

Trial, free, promotional, beta, pilot, preview, and limited-release features are provided “as is” and “as available.” They may be incomplete, limited, unavailable, contain errors, or be discontinued before becoming generally available.

7. Customer Data

“Customer Data” means data, records, files, attachments, text, images, notes, materials, and other content submitted, uploaded, stored, transmitted, or otherwise made available through the Service by you or users of your account.

As between you and BobFlow, you retain all rights you have in Customer Data, subject to any rights that other users, customers, organizations, or third parties may have under applicable law or separate agreements.

You grant BobFlow a limited, non-exclusive, worldwide license to host, store, reproduce, process, transmit, display, use, and make technical modifications to Customer Data solely as necessary to provide, maintain, secure, improve, and support the Service; prevent or address technical, fraud, abuse, or security issues; respond to support requests; comply with law; enforce these Terms; and protect the Service, users, customers, and third parties.

You represent and warrant that:

• You have all rights, permissions, consents, and authority necessary to submit Customer Data to the Service;
• Your submission and use of Customer Data does not violate any law, regulation, contract, privacy obligation, professional obligation, or third-party right;
• Customer Data complies with these Terms; and
• You will not upload Customer Data that you are prohibited from storing or processing through the Service.

We are not obligated to monitor Customer Data, but we may review, remove, restrict, or disclose Customer Data when we believe it is necessary to provide the Service, enforce these Terms, comply with law, respond to legal process, address security or fraud issues, or protect BobFlow, users, customers, or third parties.

8. Sensitive Data and Compliance

You are solely responsible for determining whether the Service is appropriate for the type of information you choose to upload, store, transmit, or process.

You are solely responsible for complying with all laws, rules, regulations, professional obligations, contractual obligations, industry requirements, consent requirements, and recordkeeping requirements that apply to your use of the Service.

Unless we separately agree in writing, the Service is not intended for protected health information subject to HIPAA, and we do not agree to act as a HIPAA Business Associate through these Terms.

Unless we expressly agree in writing, you must not upload protected health information subject to HIPAA, full payment card numbers, Social Security numbers, government identification numbers, genetic information, biometric data, financial account credentials, passwords, or other highly sensitive information that requires special legal or regulatory treatment.

9. Data Export and Deletion

You are responsible for exporting Customer Data before canceling your subscription, deleting your account, or otherwise ending your use of the Service. We may provide export tools, but we do not guarantee that export tools will always be available or that they will export data in any particular format.

You may request deletion of your account or Customer Data by contacting us or through any deletion tools made available in the Service. We will make reasonable efforts to delete or de-identify applicable data within a reasonable time, subject to technical limitations, backup retention, fraud prevention, dispute resolution, legal obligations, security obligations, tax and accounting obligations, and legitimate business needs.

Deletion may not be immediate, and some information may remain in backups, logs, archives, or records for a limited period of time. We may also retain information where required or permitted by law.

After cancellation, termination, or expiration of a subscription, we may, but are not required to, provide temporary limited or read-only access to allow export of Customer Data. We may end any temporary access at any time.

10. Aggregated and De-Identified Information

We may collect, create, use, and share aggregated, anonymized, or de-identified information derived from use of the Service for analytics, product improvement, security, operations, research, and business purposes, provided that such information does not identify you, your account, your users, or your customers.

Aggregated, anonymized, or de-identified information is not Customer Data under these Terms.

11. Acceptable Use

You agree not to use the Service to:

• Violate any federal, state, local, or international law or regulation;
• Violate any professional, contractual, privacy, data protection, marketing, or recordkeeping obligation that applies to you;
• Upload, store, transmit, or process information you do not have the right to use;
• Infringe or violate the intellectual property, privacy, publicity, contractual, or other rights of others;
• Upload unlawful, defamatory, harassing, abusive, discriminatory, obscene, fraudulent, misleading, or harmful content;
• Send spam, unauthorized marketing, or unlawful solicitations;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the Service or servers, networks, or systems connected to the Service;
• Introduce viruses, malware, worms, logic bombs, or other harmful code;
• Attempt to gain unauthorized access to the Service, other accounts, systems, or data;
• Scrape, crawl, copy, monitor, or extract data from the Service without authorization;
• Use automated systems, bots, scripts, AI agents, or third-party tools in a way that violates these Terms or harms the Service;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the Service;
• Resell, sublicense, rent, lease, timeshare, or commercially exploit the Service except as expressly permitted by us in writing;
• Use the Service to build, train, support, or improve a competing product or service;
• Remove, obscure, or alter proprietary notices, trademarks, or branding in the Service;
• Abuse free trials, promotional offers, refunds, chargebacks, or billing systems; or
• Use the Service in any way that could harm BobFlow, other users, customers, or third parties.

We reserve the right to investigate suspected violations of these Terms and to suspend, restrict, or terminate access to the Service where we believe a violation has occurred.

12. Third-Party Services

The Service may integrate with, link to, or rely on third-party services, including hosting providers, payment processors, email providers, analytics providers, storage providers, communication tools, APIs, or other products and services.

If you enable, connect, or use third-party services with BobFlow, you are responsible for reviewing and accepting any third-party terms, privacy policies, fees, settings, permissions, and practices that apply to those services.

Third-party services may access, collect, transmit, process, store, modify, delete, or otherwise interact with Customer Data depending on the integration, settings, permissions, or actions you authorize. We are not responsible for how third-party services access, process, transmit, store, modify, delete, secure, or use Customer Data.

Your use of third-party services is at your own risk and may be subject to separate agreements between you and the third-party provider.

13. Intellectual Property Rights

The Service, including its software, design, features, functionality, workflows, user interface, text, graphics, logos, trademarks, service marks, and other content, is owned by BobFlow or its licensors and is protected by intellectual property and other laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term solely for your internal business purposes.

You do not acquire any ownership interest in the Service. All rights not expressly granted to you are reserved by BobFlow.

You must not copy, modify, distribute, sell, lease, reverse engineer, create derivative works from, publicly display, publicly perform, or otherwise exploit any part of the Service except as expressly permitted by these Terms or by us in writing.

14. Feedback

If you submit ideas, suggestions, comments, feature requests, or other feedback about the Service (“Feedback”), you grant BobFlow a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, publish, distribute, and otherwise exploit the Feedback for any purpose without compensation or obligation to you.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service at any time if we believe that:

• You have violated these Terms;
• You have failed to pay applicable fees;
• Your payment is declined, disputed, charged back, or otherwise rejected;
• Your use of the Service creates legal, security, privacy, operational, financial, or reputational risk;
• We are required to do so by law, court order, governmental authority, or third-party provider requirement; or
• Continued access may harm BobFlow, users, customers, or third parties.

You may stop using the Service at any time. You may cancel your subscription through the Service or by contacting us.

Upon termination or cancellation, your right to access and use the Service will end. We may retain or delete Customer Data in accordance with these Terms, our Privacy Policy, and applicable law.

Sections that by their nature should survive termination will survive, including provisions concerning ownership, Customer Data licenses necessary for wind-down and legal compliance, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, and general legal terms.

16. No Professional Advice

The Service is a software tool. The Service does not provide legal, tax, financial, insurance, medical, compliance, or other professional advice.

You are solely responsible for verifying information, making professional decisions, complying with applicable obligations, and determining whether your use of the Service is appropriate for your business or professional needs.

17. Disclaimer of Warranties

Your use of the Service is at your own risk. The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, BobFlow disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, accuracy, availability, and reliability.

We do not warrant that the Service will be uninterrupted, timely, error-free, secure, free of viruses or harmful components, or that defects will be corrected. We do not warrant that the Service will meet your needs or expectations; that Customer Data will never be lost, damaged, accessed without authorization, altered, deleted, or unavailable; or that the Service will comply with laws, rules, regulations, or obligations applicable to you or your business.

We do not warrant or represent that the Service is suitable for storing regulated, sensitive, confidential, health-related, financial, or other special categories of information unless we separately agree in writing.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

18. Limitation of Liability

To the maximum extent permitted by law, BobFlow and its owner, contractors, service providers, licensors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, customer information, use, reputation, anticipated savings, or security protections, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, BobFlow’s total liability for any claim arising out of or related to these Terms or the Service will not exceed the amount paid by you to BobFlow for the Service during the three (3) months before the event giving rise to the claim, or one hundred dollars ($100), whichever is greater. This limitation is cumulative and not per incident.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless BobFlow, its owner, contractors, service providers, licensors, and affiliates from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the Service;
• Your Customer Data;
• Your violation of these Terms;
• Your violation of any law, regulation, professional obligation, contractual obligation, or third-party right;
• Your communications, transactions, decisions, or relationships with third parties;
• Your failure to obtain required consents or permissions for Customer Data;
• Your use of third-party services or integrations; or
• Any activity by users invited to or managed under your account.

BobFlow does not provide any intellectual property indemnity, defense obligation, or similar protection unless we separately agree to one in a written agreement signed by us.

20. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will update the “Last Updated” date above. We may also provide additional notice where required by law or where we determine the changes are material.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

21. Governing Law and Venue

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by the laws of the State of Texas, without regard to its conflict of law principles.

Subject to any arbitration provision or other dispute resolution terms that may be added in the future, you agree that any legal action or proceeding arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction and venue of those courts.

22. General Provisions

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing to be effective.

Assignment. You may not assign or transfer these Terms or your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, business transfer, reorganization, or by operation of law.

Relationship of the Parties. You and BobFlow are independent contractors. These Terms do not create a partnership, joint venture, franchise, agency, fiduciary, employment, or similar relationship between you and BobFlow.

Force Majeure. We will not be liable for any delay, failure, interruption, or inability to perform caused by events beyond our reasonable control, including internet outages, hosting provider failures, third-party service failures, utility failures, cyberattacks, labor disputes, natural disasters, government action, or changes in law.

Notices. We may provide notices to you by email, through the Service, by posting on our website, through your account, or by other reasonable means. Electronic notices satisfy any legal requirement that notices be in writing, to the extent permitted by law.

Entire Agreement. These Terms, together with our Privacy Policy and any additional terms, order forms, subscription terms, or policies incorporated by reference, constitute the entire agreement between you and BobFlow regarding the Service and supersede any prior or contemporaneous agreements, understandings, or communications regarding the Service.